Frequently Asked Questions

We get a lot of emails with questions about our Knitwear Re-Dress & Repair Service.

Below is a list of some frequently asked questions, and our answers, so that it makes it easier for you to find out as much as possible about our service, without waiting for us to get back to you via email!

Please have a look below and you may be able to find the answer to your question.

Can't find what your looking for? Please Contact Us.

 

Q: Where do I send my garments once I have paid for the Knitwear Re-Dress & Repair Service?

A: You can find our address at the very bottom of any page on our website, or on our Contact Us page.

 

Q: How long does your Knitwear Re-Dress & Repair Service take?

A: We aim to return your garment to you within 2 weeks of receiving it.

 

Q: Do you repair moth holes?

A: Yes we do. However, we will have to inspect your garment upon receiving it in order to evaluate the severity of the moth holes, as severe moth holes may not be repairable. For garments riddled with moth holes the chances are it is beyond repair!

 

Q: There are holes at the elbows of my garment - can you repair these?

A: Unfortunately, these holes can't be repaired. They are caused from leaning on your elbows and, over time, the yarn at the elbow has worn thin and eventually disintegrated. We can add Alcantara leather elbow patches to your garment (both elbows) - these will stop the holes from becoming worse and are cosmetically very appealing.

Colour choice;

  • Black
  • Navy
  • Dark Grey
  • Light Grey
  • Camel

This incurs an extra charge - but this will be notified to you for approval and payment before we carry out any work on the garment.

Please Contact Us for further details.

Cashmere Knitwear Re-Dress & Repair Service, Elbow Patches

Elbow patch colour choice

 

Q: The collar on my garment is starting to come off - can you fix this?

A: Yes we can. In order to repair this we must first take the collar off completely before putting it back on again. In most cases, the outcome is very successful.

This may incur an extra charge - but this will be notified to you for approval and payment before we carry out any work on the garment.

Please Contact Us for further details.

 

Q: What do you class as a major repair / fault?

A: Major faults can include;

  • Lots of moth holes, or regular holes (repairs possible in most cases)
  • Hems that are torn and ragged
  • Large holes (visible repairs possible in some cases)
  • Extensive thin areas
  • Felted or matted garments (this isn't reversible)

This list is not exhaustive - however if you think your garment looks pretty bad, please Contact Us for our opinion!

We are unable to accept some garments requiring major repairs as the outcome is never perfect - despite a huge amount of time and effort being spent on the sweater. We determine this as "beyond economical repair".

Please see photos below as an example of what we classify as a Minor (repairable) & Major (visible repair possible) fault.

(click to enlarge)

Cashmere Knitwear Re-Dress & Repair Service, Minor Repair

Example - Minor fault (repairable)

 

Cashmere Knitwear Re-Dress & Repair Service, Major Repair

Example - Major fault (visible repair possible)

 

Q: What if my garment is determined as unrepairable after I have sent it?

A: If we notify you that your garment isn't repairable, there are two options you can choose from as to what happens to the garment;

  • Send the garment back to you, and refund the cost of the service. Please note - postage is non-refundable with this option!
  • We can recycle the garment in an environmentally safe manner. You will be refunded the full cost of the service plus associated return postage costs.

Please Contact Us for further details.

Cashmere Knitwear Re-Dress & Repair Service, Unrepairable

Example - Unrepairable fault

 

 

Customer Testimonials

" I’ve received it back this morning. I’d certainly use you again. Thanks very much. "

J. Lindsay

" I just wished to let you know that I received my green cashmere jumper today, beautifully wrapped, repaired and rejuvenated!

Thank you so much for your excellent service - it really has breathed new life into a well-worn favourite. "

M. Knight

" I have just received my two garments back and I am absolutely delighted with the ‘unbelievable’ repairs to both garments.

Both sweaters are back to looking like new - I do not know how it was possible!

Please convey my congratulations to your wonderful staff for a job well done! "

M. Wiseman

" I just wanted to say a huge thank you for my jumper, it is as good as new! So impressed with the service. "

A. Carter

" Thank you for the excellent refurbishment of 3 gentlemen sweaters.  A really good service on your part and I had meant to write before now. "

L. Kenny

" Thank you for the fantastic job you have done on the cardigan I sent for repair. I'm especially pleased with the reinforcement of the cuffs and armholes.

This is the second time I’ve used Love Cashmere, but I’m sure not the last.

Thank you so much for phoning to discuss the job and for such an excellent service. "

D. Adam

" My cashmere sweater has just been returned to me and I want to say how delighted I am with the work you have done. It is brilliant.

You have transformed a tired and rather scruffy sweater into a smart garment. It is a much-loved sweater that my wife bought for me many years ago. 

Now I can continue to wear it for many years to come. Thank you! "

M. Hobrough

" I just wanted to drop you a line to thank you for doing an amazing job of bringing my mustard sweatshirt back to life.

I have it on now and have already been complimented on it by a stranger on the train!

I won't hesitate to use your services again and recommend you to my friends and family. "

E. Mathews

" I received the items today (better than new) and I am more than happy with your service. Thanks a lot! "

O. Zimmer

" Thank you so much for doing the most amazing job on my husband's sweater! You are truly amazing people and we are so grateful. I sent it off with two massive moth holes in it. My husband loves that jumper, so you have made him extremely happy, as we thought it would have to be dumped.

I shall happily recommend you to anyone who needs the same service, and thank you for your very prompt and wonderful service. "

J. Lerner

" I received my Ralph Laren cardigan today and am delighted with it.

Just like new.....thank you so much! "

J. Harper

" It's nice to receive compliments where due isn't it?

So, thank you to all concerned for doing such a great job of repairing my two sweaters. They look as new. Boxed and packaged beautifully. I love them again...

My faith has been restored both in a repair service and buying more expensive but gorgeous garments.

A massive thanks to you all in Hawick! "

S. Barlow

" Just a note to thank you for repairing my pink cashmere sweater. I can hardly
see where it was repaired, your repair is amazing and I am more than delighted. I will
recommend your service to anyone that I can. "

S. Brandt

" Just a quick message to say how pleased I am with the restored jumpers, I can't believe how new they look and I wouldn't know where the small holes had been, unbelievable.

The people doing this work are truly astonishing, what wonderful skills!

The presentation on return is lovely, and I am storing them away now until autumn in the packaging you provided. "

M. Laybourn

" Just a quick email to say how thrilled I am with the 3 cashmere tops you repaired for me. Especially the White Company hooded jumper which had a big hole on the elbow. The patches are a perfect colour match and although you didn't think you had been successful in removing the stain on the cuff I cannot see any trace of it. 

You returned the tops to me so quickly, I was delighted.

I will be recommending you and using you again. "

D. Stone

" Thank you for my cashmere repair - the garment will see me through another few years now!

Very impressive. "

J. Smith

" Thank you for repairing my daughters cashmere tops. They came back like new and she will get another years wear out of them. "

G. Scott

" I just wanted to drop you a note to say thank you so much for such excellent service.

You have mended the moth hole in my jumper so expertly that I cannot see where the hole was! The turnaround on the garment’s repair was amazing and thank you too for the piece of cedar wood to help me keep the moths away in the future.

Thank you very much again. "

H. Wilkes

" My scarf arrived yesterday and I am very happy with the job you've done on it. The whole thing is now "hole free" and it's fantastic you managed to come up with a solution for my precious gift.

I'm delighted, and you were so kind all the way through! "

V. Mallin

" Just to say how pleased I am with the repair that you did! Many thanks. "

A. Marshall

" I have received my sweater back and I am absolutely delighted with the results. I honestly could not tell you where the holes were. The sweater looks brand new!

Thank you so much, I can’t recommend your service more highly. "

L. Lockert

" Thanks for the great job you did on my poncho. What a talent!

I will try and keep it away from those pesky moths. "

S. Grant

" I have just received my rejuvenated pullover and I wanted to say how thrilled I am.

It looks new. One can barely see the repairs. Thank you very much.

Please pass on my compliments and thanks to the team involved in its restoration. "

R. King

" I have received my cardigan and I'm so delighted. It's like having a new one.

Thank you very much! "

M. Baker

" I have just received my 6 jumpers back, woh! What a fabulous service, thank you so much! "

A. Mitchell

" Just to say a huge thank you, I am totally delighted with the wonderful job you have done on my blue rollneck jumper.

 It looks good as new, even though it must be over 10 years old - opening your box was like unwrapping a brand new jumper. 

You provide a brilliant service and I will recommend you to all my friends. Thank you so much! "

A. Wight

" Just want to say what a wonderful service you provide.  You are lovely to deal with and the end result is superb. "

K. Fforde

" Thank you so much for the most amazing job you have done on my moth ridden cashmere. The holes are mostly invisible and returned in pristine packaging, as new. I couldn't be more pleased. "

N. Cobham

" I had been on the verge of throwing out a favourite cashmere sweater with many memories attached so was very pleased and impressed that this jumper has just arrived back looking like new and with no sign of the damage caused by moths due to my neglect.

A superb service at a very reasonable price.

My sincere thanks to you all. "

A. King

" A HUGE thank you. The jumper has been rescued. Don’t know how you did it, but someone has worked a minor miracle. "

S. Rasmussen

" Thank you so much for the repairs to my knitwear. You've done a great job and I'm delighted! "

S. Benzie

" I just had to email your company. I received my 3 cashmere items back today and it was just like opening a package with 3 brand new items of clothing in it!! I am so thrilled to be able to wear my much loved striped sweater again. 

I can’t believe that the darns are so ‘invisible’. Likewise the mending under the arms of my navy cardigan. And the stain from my pink jumper has gone completely and it looks as good as new.

Your service has really exceeded all expectations!  Never will I wash my own cashmere again. "

J. Foster

" We're thrilled with our two sweaters and are recommending you to our friends and relations. Also, we'll be sending more sweaters in due course. Thanks so much. "

J. Quinn

" I love my jumper - thank you so much.  

It’s like new!!! "

D. Moran